Board exam

Ritika wanted to buy a new washing machine. She visited ‘Elec Duniya’, a large electronics store. She saw there many different brands and models on display like KM, Neo, Unipool, INH etc. The salesperson at the store explained the differences in quality, brand reputation and prices of different washing machines. Ritika could now compare fully automatic, semi-automatic, top load and front load washing machines. The salesperson encouraged her to take her time, check different brands and resolve her queries. Ritika also went to another shop nearby to compare prices and features of different washing machines. After comparing all the available options, Ritika chose a ‘Neo’ front load washing machine because it offered the best features within her budget. The consumer right exercised by Ritika in the above case is :

1. ARight to be heard
2. BRight to be assured
3. CRight to consumer education
4. DRight to seek redressal

The workers in Alpha manufacturing company were using traditional methods for production of metal parts. Since no standard procedure existed, workers relied on personal experience and guess work. As a result, productivity in the assembly line began to decline. To improve productivity, the company hired a consultant specializing in scientific management. The consultant explained that there was only one best method to maximize efficiency and this method could be developed through proper study and analysis. He emphasized that the scientific method should replace the old method, that the workers were using. So, to develop the scientific method, the consultant carefully investigated the traditional methods through work-study and by unifying the best practices, he developed a standard method that would be followed by everyone in the organization. After applying scientific method, there was a three fold increase in productivity within six months. The principle of scientific management which helped the company in increasing the productivity was :

1. AScience, not Rule of Thumb
2. BHarmony, Not Discord
3. CCooperation, Not Individualism
4. DDevelopment of Each and Every Person to His or Her Greatest Efficiency and Prosperity

Read the following statements carefully : Statement – I : Consumers should get together and form themselves into consumer associations for protection and promotion of their interests. Statement – II : The Consumer Protection Act provides for setting up a two-tier enforcement machinery for the redressal of consumer grievances. With reference to given statements, choose the correct alternative from the following :

1. ABoth the statements are true.
2. BBoth the statements are false.
3. CStatement I is true, Statement II is false.
4. DStatement I is false, Statement II is true.

Sudha is a corporate executive and has to attend a felicitation function to be held in her office tomorrow. So she decides to colour her hair. On recommendation of her friend, she purchased ‘NATURO’ hair colour. After reading essential details such as shade, its ingredients, usage instructions and expiry date mentioned on the box, Sudha opened the box. She took out the colour tube and developer bottle from the box and threw away the box. The level of packaging of box thrown away by Sudha was :

1. APrimary packaging
2. BTransportation packaging
3. CSecondary packaging
4. DGeneral packaging

Ravi purchased gold jewellery from a reputed jewellery store. He ensured that the jewellery had a hallmark which confirm its purity and authenticity. To avoid paying goods and services tax (GST) he asked the salesperson to write the gold weight and making charges on a slip of paper and hand over it to him. Which of the following responsibilities of a consumer was not fulfilled by Ravi while purchasing jewellery ?

1. ABe aware about various goods and services available in the market so that an intelligent and wise choice can be made.
2. BAsk for a cash memo on purchase of goods and services.
3. CBuy only standardized goods as they provide quality assurance.
4. DAssert yourself to ensure that you get a fair deal.

‘CARO Tech Solutions’ aimed at development of a software system for the company’s growing operations. The project was to be completed within six months with a budget of ` 12,00,000. The software development team successfully completed its project on time by outsourcing a part of the project, leading to an additional expense of ` 2,00,000. From the following, identify whether the software development team is :

1. AEfficient and Effective
2. BEfficient but not effective
3. CEffective but not efficient
4. DNeither efficient nor effective

Due to severe winter and rising pollution levels, ‘Green India Electronics’ planned to launch a new eco-friendly heater in the market. It conducted a survey and found that the demand of this product was very high. As the winter season lasts only for 2 to 3 months, the Chief Executive Officer wanted that there should be close coordination among all the managers to deliver orders on time. Top level managers were asked to work in coordination with their subordinates to ensure that company’s policies were properly followed. To ensure that the heaters would be ready on time, the production manager co-ordinated with the operational level managers. Operational level managers co-ordinated the activities of the workers to ensure that work proceeded according to plans. As a result ‘Green India Electronics’ was able to launch its heaters on time, in the market. The feature of co-ordination discussed in the above case is :

1. ACo-ordination is a deliberate function.
2. BCo-ordination is the responsibility of all managers.
3. CCo-ordination is a continuous process.
4. DCo-ordination ensures unity of action.

‘Business environment keeps on changing whether in terms of technological improvement, shifts in consumer preferences or entry of new competitors in the market.’ The feature of business environment highlighted in the above statement is :

1. ATotality of external forces
2. BComplexity
3. CDynamic nature
4. DRelativity